Effective Date: June 4, 2026

Aimé was built for behavioral-health clinicians — people who carry real responsibility for what they document, how they communicate, and what they decide.

These Terms explain how we think about that responsibility: what Aimé is here to do, what you remain in charge of, and why your judgment always comes first.

These Terms of Service (“Terms”) govern your use of Aimé, including the public website at aime.med, the Aimé web application, Ask Aimé, the Aimé Chrome Extension, voice and recording features, clinical documentation features, supported EHR/browser workflows, connected practice-context features, APIs, support, and related services that link to these Terms (collectively, the “Service”).

These Terms are between you and AidMi Health, Inc. (“Aimé”, “AidMi”, “Company”, “we”, “us”, or “our”). If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

Some customers may also have an order form, pilot agreement, customer agreement, data processing terms, or Business Associate Agreement (“BAA”). If there is a conflict, the more specific signed agreement controls for the subject it covers. For PHI, the BAA controls where applicable.

1. Who may use Aimé

You may use Aimé only if you are legally able to enter into these Terms and, where applicable, authorized by your organization. The Service is intended for clinicians, practices, healthcare organizations, and authorized users, not for use directly by patients or children unless expressly enabled through a specific authorized workflow.

You are responsible for ensuring that your users are properly authorized, trained, supervised, and permitted to access the patient, clinical, billing, or practice information they use with Aimé.

2. Aimé is an assistant, not a substitute for professional judgment

Aimé may help with clinical documentation, patient context, evidence retrieval, workflow preparation, scheduling, follow-up, claim-readiness, billing-support, and supported EHR/browser actions. Aimé does not replace:

your clinical judgment;
your patient relationship;
your supervision and review obligations;
your legal, ethical, documentation, billing, coding, and payer responsibilities;
your organization’s policies and protocols;
emergency or crisis procedures;
review by a qualified professional where required.

You are responsible for reviewing, verifying, editing, approving, or rejecting outputs before relying on them in clinical care, documentation, billing, patient communication, EHR records, or connected systems.

3. No emergency use

Aimé is not an emergency response system, crisis hotline, suicide prevention service, or real-time monitoring service. Do not rely on Aimé to detect, triage, escalate, or respond to emergencies, imminent risk, crisis events, abuse reports, mandatory reporting events, or urgent safety issues.

If you believe a person may be in danger, follow your professional protocols, local emergency procedures, crisis resources, and applicable law.

4. Accounts, organizations, and security

You are responsible for your account, credentials, devices, browser profile, connected systems, and the activity of users under your organization. You must:

provide accurate account and organization information;
keep credentials confidential;
use reasonable security practices;
promptly notify us of unauthorized access or suspected compromise;
ensure users have appropriate permissions for the records and workflows they access;
remove access for users who leave your organization or no longer need access.

We may suspend or limit access if we believe an account, organization, workflow, or use of the Service creates a security, privacy, safety, legal, or service-integrity risk.

5. Customer Content and patient information

You and your organization retain ownership of Customer Content. “Customer Content” includes information you or your users submit, upload, record, transcribe, generate, connect, query, direct Aimé to use, or otherwise process through the Service, including clinical notes, transcripts, patient context, prompts, files, EHR snippets, workflow records, and related information.

You are responsible for having the rights, authority, notices, consents, patient authorizations, organizational permissions, and legal basis needed to use Customer Content with Aimé. You are responsible for determining whether information is PHI, whether HIPAA or other privacy laws apply, and whether a BAA or other agreement is required.

We may use Customer Content to provide, secure, support, maintain, and improve the Service as described in our Privacy Policy, BAA, and applicable agreements. We do not use Customer Content or PHI to train first-party or third-party AI models without explicit, opt-in written consent.

Sensitive behavioral-health records

Some records may have additional protections, such as substance-use-disorder records, psychotherapy notes, information about minors, reproductive-health-related information, or other sensitive categories. You are responsible for deciding whether those records may be used with Aimé and for following the laws, notices, consents, and policies that apply to your practice.

6. Connected systems and the Chrome Extension

Aimé may work with supported EHRs, calendars, inboxes, payer tools, clearinghouses, files, and other systems you connect, open, select, or direct Aimé to use (“Connected Systems”). Some Connected Systems are accessed through browser-based workflows, including the Aimé Chrome Extension. Some workflows may rely on page context, browser state, visible text, form fields, or user-directed actions.

You are responsible for:

ensuring you are allowed to use Aimé with each Connected System;
complying with each Connected System’s terms, policies, and permissions;
confirming that Aimé is acting on the correct patient, chart, appointment, message, payer, or record;
reviewing any prepared changes before they are committed;
maintaining your own Connected System credentials and access controls.

Not all features are available for every EHR, integration, customer, plan, browser, workflow, or geography. Supported workflows may change over time.

7. Review before finalizing

Aimé may draft, prepare, fill, paste, navigate, summarize, or recommend actions. Where supported, Aimé may also help perform actions inside connected tools. Persistent or sensitive actions may require user review, confirmation, role permission, or other controls. These may include actions such as:

writing or pasting content into an EHR;
signing or finalizing notes;
booking, canceling, or changing appointments;
sending patient messages;
changing insurance, billing, or payment fields;
preparing or submitting claims, prior authorizations, or payer-related information;
other actions that affect patient, clinical, scheduling, billing, or practice records.

You are responsible for reviewing and approving or rejecting these actions. Aimé may keep workflow records, source references, or audit logs where available, but those records do not replace your own professional review.

8. AI outputs, evidence, and limitations

Aimé may use AI models, retrieval systems, transcription systems, software agents, evidence tools, and other automated systems. Outputs may be incomplete, inaccurate, outdated, unsupported, or inappropriate for a particular patient or workflow. Citations, source links, confidence indicators, and provenance signals are aids for review, not guarantees.

You must independently evaluate outputs before using them for clinical care, documentation, patient communication, supervision, billing, coding, payer submissions, legal records, or other professional decisions.

9. Acceptable use

You may not use the Service to:

access, use, disclose, or process patient information without authorization;
violate HIPAA, privacy laws, professional rules, payer rules, or patient rights;
use Aimé for emergency response or crisis monitoring;
submit false, fraudulent, misleading, unsupported, or upcoded claims, documentation, or payer information;
send patient communications without appropriate review and authorization;
attempt to bypass human approval, role permissions, audit controls, or security controls;
scrape, copy, reverse engineer, attack, overload, or interfere with the Service;
use the Service to build a competing product except as permitted by law;
upload malware, unlawful content, or content that infringes third-party rights;
misrepresent Aimé’s capabilities to patients, clinicians, payers, regulators, or third parties.

We may investigate, suspend, or terminate access for suspected misuse.

10. Plans, trials, pilots, and beta features

Some features may be free, paid, trial, pilot, beta, experimental, waitlisted, or available only to certain users or plans. Beta and pilot features may be incomplete, may change, may be unavailable, may produce errors, and may be subject to additional restrictions. We may add, change, limit, suspend, or discontinue features at any time, subject to applicable agreements.

11. Third-party services and integrations

The Service may depend on trusted third-party services such as hosting, storage, transcription, model providers, payment processors, analytics providers, security tools, email providers, EHRs, calendars, inboxes, payer systems, clearinghouses, and other Connected Systems. We are not responsible for third-party systems we do not control. Your use of third-party systems may be subject to their own terms and privacy policies.

12. Intellectual property

We and our licensors own the Service, including software, designs, interfaces, workflows, models, prompts, templates, documentation, trademarks, logos, and related intellectual property, except for Customer Content and third-party materials. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service as permitted by these Terms and any applicable agreement.

You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works of the Service except as permitted by law or a written agreement.

13. Feedback

If you provide feedback, suggestions, ideas, or comments, you grant us the right to use them without restriction or compensation, provided we do not use Customer Content or PHI contrary to our Privacy Policy, BAA, or applicable agreements.

14. Privacy and BAA

Our Privacy Policy explains how we collect, use, store, disclose, and protect information. If you use the Service in a way that involves PHI and we are acting as your business associate, our BAA may apply. If there is a conflict regarding PHI, the BAA controls.

15. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” TO THE FULLEST EXTENT PERMITTED BY LAW. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, ACCURATE, COMPLETE, OR AVAILABLE FOR EVERY WORKFLOW, EHR, INTEGRATION, PATIENT, PAYER, OR USE CASE. WE DO NOT WARRANT THAT AI OUTPUTS, NOTES, SUMMARIES, CITATIONS, RECOMMENDATIONS, WORKFLOW ACTIONS, OR CONNECTED-SYSTEM ACTIONS WILL BE ACCURATE, COMPLETE, ACCEPTED BY ANY PAYER, LEGALLY SUFFICIENT, CLINICALLY APPROPRIATE, OR SUITABLE FOR YOUR PARTICULAR USE.

Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

16. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AidMi Health, Inc. AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR LOST-PROFIT DAMAGES, OR FOR LOSS OF DATA, GOODWILL, REVENUE, BUSINESS, OR CLINICAL OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS (US$100), UNLESS A SEPARATE SIGNED AGREEMENT STATES OTHERWISE.

Nothing in these Terms limits liability where prohibited by law or limits obligations under a BAA to the extent such limitation is prohibited by HIPAA.

17. Indemnification

You agree to indemnify and hold harmless AidMi Health, Inc. and its affiliates, officers, directors, employees, agents, licensors, and service providers from claims, damages, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to: your use of the Service; Customer Content; your Connected Systems; your violation of these Terms; your violation of law, professional obligations, payer rules, or third-party rights; or your approval, submission, communication, documentation, billing, coding, or clinical decisions.

18. Suspension and termination

We may suspend or terminate access to the Service if you violate these Terms, create security or privacy risk, fail to pay amounts due, misuse the Service, or if continued access may expose us, you, patients, or others to legal, security, privacy, safety, or service-integrity risk.

You may stop using the Service at any time. Termination does not relieve payment obligations already incurred or affect provisions that by their nature should survive, including ownership, confidentiality, disclaimers, limitations of liability, indemnification, and dispute provisions.

19. Governing law and venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules, except to the extent federal law applies or a separate signed agreement states otherwise. The state and federal courts located in Santa Clara County, California will have exclusive jurisdiction and venue for disputes arising out of or related to these Terms, unless a separate signed agreement states otherwise.

20. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date and provide notice as required by law or applicable agreements. Your continued use of the Service after an update means the updated Terms apply.

21. Contact

Questions about these Terms:

Email: team@aime.med
Legal notices: team@aime.med, subject line “Legal Notice”
Company: AidMi Health, Inc.
Mail: 320 High St, Palo Alto, CA 94301